Terms and Conditions

Last Updated: August 2026

Welcome to Vroola (“Company”, “we”, “our”, or “us”). By accessing or using our website, application, platform, or services (“Services”), you agree to be bound by these Terms & Conditions. Please read them carefully before renting our vehicles, using our services, or making any franchise or fleet investment.

1. Eligibility

  • You must be at least 18 years old to use our Services, rent our vehicles, or participate in our franchise/fleet investment programs.
  • You are responsible for ensuring that all information and documents provided to Vroola are complete, accurate
  • Riders must possess a valid Indian Driving License and provide accurate and valid KYC wherever required.

2. Services

  • Vroola provides EV Fleet Rental, Fleet Investment, Buy-Lease-Earn opportunities, and Mobility Management Services.
  • The use of Vroola electric vehicles, batteries, charging facilities, and other assets is subject to these Terms & Conditions and the applicable rental, lease, franchise, or investment agreement.
  • Franchise and investment arrangements are governed by their respective agreements signed between Vroola and the investor/partner.

3. Payments & Payouts

  • Payments for vehicle rentals, hub services, bookings, and franchise/fleet investments may be processed through Vroola’s designated payment gateways, UPI, bank transfers, or other approved 
  • You agree to provide accurate payment, banking, and financial information wherever required.
  • For Investors/Partners: Any applicable monthly lease or investment-related payouts will be transferred to the registered bank account in accordance with the terms of the applicable signed agreement.
  • Vroola shall not be responsible for delays caused by banks, payment gateways, payment processors, or other financial intermediaries beyond Vroola’s reasonable control .
  • All payments and payouts are subject to the applicable agreement, eligibility requirements, and applicable laws and regulations.

4. Pricing & Taxes

  • All prices displayed by Vroola, including rental charges, subscription fees, investment amounts, and other service charges, are stated in Indian Rupees (₹) unless otherwise specified.
  • Applicable taxes, including GST or any other statutory taxes, shall be charged as applicable under prevailing government regulations. 
  • Vroola reserves the right to revise its pricing, rental plans, subscription plans, or service charges from time to time. Any applicable changes will be communicated or displayed through the relevant platform or agreement.

5. User Obligations

Users and riders agree to:

  • Use Vroola vehicles and services only for lawful purposes.
  • Follow all applicable traffic rules, road safety regulations, and government requirements.
  • Operate the vehicle responsibly and within the usage limits specified in the applicable rental or lease agreement.
  • Not misuse, damage, modify, transfer, sell, sub-lease, or otherwise dispose of any Vroola vehicle, battery, charger, or other Company asset without prior authorization.
  • Provide complete and accurate information during registration, KYC verification, transactions, and account creation.
  • Immediately report accidents, theft, damage, breakdowns, or other material incidents involving a Vroola vehicle.
  • Comply with all additional obligations specified in the applicable rental, franchise, lease, or investment agreement.

6. Intellectual Property

  • All content, logos, branding, trademarks, vehicle designs, graphics, photographs, videos, software, text, and other materials displayed or made available by Vroola through its website, application, platform, vehicles, or other channels are the property of Vroola or its respective licensors.
  • Unauthorized copying, reproduction, modification, distribution, publication, or commercial use of Vroola’s intellectual property is strictly prohibited without prior written permission.

7. Limitation of Liability

  • To the maximum extent permitted under applicable law, Vroola shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to the use of its Services.
  • While Vroola may maintain insurance coverage for its vehicles as applicable, such coverage does not relieve riders or users of their responsibility for gross negligence, misuse, unauthorized use, violation of traffic laws, or other acts or omissions that result in damage, loss, penalties, or liability.
  • Any specific liability, insurance coverage, deductibles, or rider responsibilities shall be governed by the applicable rental, lease, franchise, or other agreement.

8. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
  • Any dispute arising out of or relating to these Terms & Conditions or the use of Vroola’s Services shall be subject to the jurisdiction of the competent courts in Noida, Uttar Pradesh, unless otherwise provided in the applicable agreement or required by law.

9. Contact Us

  • For questions, concerns, or assistance regarding these Terms & Conditions, please contact Vroola:
  • Email: support@vroola.com
  • Address: 6th Floor, TOWER-B, Bhutani Alphathum, Unit No. 603–604, Sector 90, Noida, Uttar Pradesh – 201305, India
  • Website: www.vroola.com
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