Privacy Policy

Last Updated: August 2026

At Vroola, we understand that your personal information is important. Whether you are renting one of our electric vehicles, registering as a rider, exploring a fleet partnership, or interacting with our digital platforms, we aim to handle your information responsibly and transparently.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices available to you.

1. Information You Provide to Us

  • Depending on the services you use, we may collect information such as :
  • Full name and contact details.
  • Phone number and email address.
  • Residential, business, or communication address.
  • Identity and KYC documents, including Driving License, PAN, and other identification documents where required.
  • Information relating to vehicle rental bookings, fleet participation, franchise arrangements, or other services.
  • Bank or payment-related information required for transactions or payouts.
  • We only request information that is reasonably necessary for providing or managing the relevant service.

2. Information Collected Through Our Vehicles & Technology

  • Depending on the vehicle and service, this may include:
  • Vehicle location and GPS information.
  • Trip and route information.
  • Battery status and charging information
  • Vehicle usage, mileage, and operational data.
  • Vehicle health, diagnostics, and performance information.
  • Information relating to incidents, accidents, or unauthorized use.
  • This information helps us operate our fleet efficiently, improve vehicle availability, protect our assets, and provide a safer and more reliable mobility experience.

3. Information From Our Website

  • When you visit or use our digital platforms, we may automatically receive certain technical information, including:
  • IP address.
  • Device type and operating system.
  • Browser information.
  • Application and website activity.
  • Cookies and similar technologies
  • Information about how you interact with our digital services.
  • This information helps us maintain security, understand usage patterns, troubleshoot technical issues, and improve our platforms.

4. Why We Use Your Information

  • Vroola may use your information to:
  • Provide our services
  • Process EV rentals, bookings, fleet services, franchise arrangements, investments, payments, refunds, and other requested services.
  • Verify users
  • Complete KYC, identity verification, eligibility checks, and other verification processes.
  • Operate our fleet
  • Monitor vehicle availability, location, battery status, performance, maintenance requirements, and operational activity.
  • Protect our customers and assets
  • Detect theft, fraud, misuse, unauthorized access, unsafe usage, or other activities that may affect our customers, riders, partners, or vehicles.
  • Communicate with you
  • Send booking confirmations, payment information, service updates, important notices, support responses, and other communications relating to your relationship with Vroola.
  • Improve Vroola
  • Use operational and analytical information to improve our vehicles, technology, customer experience, fleet efficiency, and services.
  • Meet legal requirements
  • Comply with applicable laws, regulations, court orders, taxation requirements, insurance requirements, and lawful requests from authorities.

5. When We May Share Information

  • Vroola does not sell your personal information as a general business practice. We may, however, provide relevant information to selected third parties where necessary, including:
  • Payment processors and banking partners for processing transactions
  • Technology and fleet-management providers supporting our operations.
  • GPS, IoT, cloud, hosting, and software service providers.
  • Insurance companies and claims-related service providers.
  • Professional advisors, including legal, accounting, compliance, and auditing professionals.
  • Government departments, regulators, courts, or law-enforcement authorities where legally required
  • Where appropriate, we seek to ensure that service providers receiving personal information use it only for the purposes for which it has been provided.

6. Payments & Financial Information

  • Payments made through Vroola may be processed using third-party payment gateways or financial institutions.
  • Your payment may be handled directly by the relevant payment provider, and Vroola generally does not store complete card numbers, CVV information, or banking credentials on its own systems.
  • Transaction information may nevertheless be retained for accounting, reconciliation, customer support, fraud prevention, legal, and regulatory purposes.

7. Vehicle Location & Tracking

  • Certain Vroola vehicles may use GPS, telematics, IoT, or similar technologies. Where such technology is enabled, location and operational information may be collected during the relevant rental or service period. We may use this information for purposes including:
  • Fleet management.
  • Vehicle recovery and theft prevention.
  • Safety and incident management.
  • Maintenance and operational support.
  • Compliance with the applicable rental or service agreement.
  • The specific use of tracking technology may vary depending on the vehicle, service, and applicable agreement.

8. Cookies & Online Technologies

  • Our website and digital platforms may use cookies, pixels, analytics tools, and similar technologies.
  • These technologies may help us remember preferences, understand how visitors use our platforms, improve functionality, measure performance, and identify technical problems.
  • You can manage or disable cookies through your browser or device settings. Some features may not operate correctly if certain cookies are disabled.

9. Protecting Your Information

  • We take reasonable measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.
  • Our security measures may include technical safeguards, access controls, authentication, secure infrastructure, and internal procedures.
  • However, no website, application, database, or electronic transmission can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and devices.

10. How Long We Keep Information

  • We retain information for as long as reasonably required for the purpose for which it was collected.Information may also be retained when necessary to:
  • Complete transactions.
  • Maintain business and financial records.
  • Resolve complaints or disputes.
  • Prevent fraud or misuse.
  • Protect our legal interests.
  • Meet applicable legal, regulatory, taxation, or insurance requirements.
  • When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Your Choices & Rights

  • Depending on applicable law, you may request to:
  • Access personal information held by us.
  • Correct inaccurate or outdated information.
  • Update your contact or account information.
  • Request deletion of information where legally permissible.
  • Raise a concern regarding how your information is being handled.
  • Withdraw consent where processing is based on consent and withdrawal is legally available.
  • Some information may need to be retained despite a deletion request where retention is required by law, contract, legitimate business requirements, or other applicable obligations.

12. Third-Party Services & Links

  • Our website, application, or communications may contain links to third-party websites or services.
  • Vroola is not responsible for the privacy practices, content, or security of third-party platforms. We recommend reviewing the privacy policy of any external service before providing personal information.

13. Children's Privacy

  • Vroola's services are intended for individuals who are legally eligible to use the relevant service.
  • We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us.

14. Changes to This Policy

  • Our services, technology, and legal obligations may change over time. We may therefore update this Privacy Policy periodically.
  • When we make material changes, we may update the effective date and publish the revised policy through our website or other appropriate communication channels.
  • Your continued use of Vroola's services after an updated policy becomes effective will be subject to the revised policy, to the extent permitted by applicable law.

15. Contact Vroola

  • For questions, privacy requests, complaints, or concerns regarding the handling of your personal information, please contact us:
  • Email: support@vroola.com
  • Registered Office: 6th Floor, TOWER-B, Bhutani Alphathum Unit No. 603–604, Sector 90 Noida, Uttar Pradesh – 201305 India
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